Six steps to (mostly) perfect email sorting Make sure you’re moving Inquiries out of Undecided, whether they’re spam or not. The spam filter’s decision process is trying to figure out not just whether something is spam or not, but where to put it other than Undecided. If you are closing cases in Undecided, or changing […]

Note: Make sure you also read the Best Practices for using Autosort FogBugz AutoSort automatically sorts incoming email into different areas. The simplest way to use FogBugz AutoSort is to separate spam from non-spam, but you can also set it up to divide incoming email into up to seven areas. For example, you could divide […]

Nitty-gritties: how training works If you’re asking yourself  “Why does this thing say ‘Email not sorted automatically – training in progress’ when I’ve been using it for weeks?” then read on! Or even if you’re not asking yourself this question, yet want to know how FogBugz learns to zap your spam, read on. In a […]

Note: Make sure you also read the Best Practices for using Autosort. FogBugz contains a sophisticated spam-blocking algorithm that learns how to recognize spam automatically as you train it. Rather than using a fixed set of spam clues, for example, assuming that “mortgage” must mean spam, it learns from your own incoming email. If you […]

Say you’ve been using Autosort for a little while, but you decide to change your setup or simply don’t like how you’ve trained the algorithm so far. You can easily reset Autosort, by navigating to Admin > Site Configuration > Advanced, and then look for “Reset FogBugz Autosort”. For more information on Autosort best practices, […]