Using FogBugz On Demand? We've recently rolled out a new sidebar as part of taking FogBugz forward. Please see this article for details on what's new, what's changed, and where you can find all your favorite things.

Why am I here?

Sometimes, when you encounter complex issues with FogBugz or Kiln, such as troubles with an expected UI behavior, we need some information from your browser’s perspective in order to help you resolve it. This article explains how to generate a HAR file, which contains a record of a browsing session. The directions vary by browser

Chrome

Opening the Developer Tools

On a Mac press ⌥⌘I

On Windows press Ctrl+Shift+I

This will present a developer section at the bottom of your browser window. Select the network tab.

2014 04 02 15 01 49

Recording Your Browser Activity

Now navigate through your browser’s web pages until you are ready to record your session. If the record button isn’t active (usually red) then click it.

2014 04 02 15 38 01

Now click clear to remove any extraneous history.

2014 04 02 15 38 01

Now you are recording your session, browse away until you have captured what you wish to share with us.

When you are done click the record button to stop recording – it should go grey.

2014 04 02 16 01 31

Saving Your Browsing Activity

To save your browsing activity, right click inside the developer panel and select “Save as HAR with content”.

2014 04 02 16 08 16

Once you have saved the HAR file you can send it to us as a case attachment.

Firefox

On a Mac press ⌥⌘I

On Windows press Ctrl+Shift+I

This will present a developer section at the bottom of your browser window. Select the network tab

Recording Your Browser Activity

Now navigate through your browser’s web pages until you are ready to record your session. Now click the garbage can icon to remove any extraneous history.

Browse away until you have captured what you wish to share with us.

Saving Your Browsing Activity

To save your browsing activity, right click inside the developer panel and select “Save All As HAR”.

Once you have saved the HAR file you can send it to us as a case attachment.

 

Internet Explorer 11

Opening the Developer Tools

Press F12 or use the Gear Menu > “F12 developer tools”

This will present a developer section at the bottom of your browser window. Select the Network tab

Recording Your Browser Activity

Now navigate through your browser’s web pages until you are ready to record your session. If you aren’t currently recording, then click the green play button to enable network traffic capturing.

Now you are recording your session, browse away until you have captured what you wish to share with us.

When you are done, click the red square to stop capturing.

Saving Your Browsing Activity

To save your browsing activity, click the save icon and choose to save as XML.

 

F12 Dev Tools Save XML

Once you have saved the XML file you can send it to us as a case attachment.