Using FogBugz On Demand? We've recently rolled out a new sidebar as part of taking FogBugz forward. Please see this article for details on what's new, what's changed, and where you can find all your favorite things.

Is FogBugz On Demand not as snappy as it normally is?  First off, you can check our status blog to see if there are any widespread issues or ongoing maintenance.  If that isn’t the case, we’re happy to help you diagnose the issue!

Here are some debugging steps you can start with:

  1. If using a consumer-grade internet connection (cable, DSL, anything with a Linksys-tier router or modem), try rebooting your equipment. This applies even if it’s not happening with other websites.
  2. Visit www.speakeasy.net/speedtest and test against their NY location. Low speeds could indicate speed problems with your network or the path to NY.
  3. If possible, try the previous two tests from a separate network (another location, for example a coffee shop or at home) and a different PC.
  4. Disable (but do not un-install!) all FogBugz plugins and test again. If there’s a difference, enable each plugin one-by-one and let us know which one triggers the slowness.
  5. Contact us by email with the following:
    • Your public IP (www.whatismyipaddress.com)
    • The results of a traceroute (winmacunix) to ping.frii.com
    • The results of the speed test in #2 above
    • A description of where you see the slowness, whether it’s intermittent, etc.
  6. If you’re feeling ambitious and are comfortable with deeper debugging, you can include a few Firebug logs or a HAR file. That might help us track down the problem.