If you have purchased FogBugz For Your Server, it is possible to move your existing FogBugz database to a FogBugz On Demand account, and we will be happy to help! We’ll even credit any remaining time on your Maintenance Contract to your new FogBugz On Demand Account.
We will need a few things from you:
First, we need a copy of your FogBugz database. If you use Microsoft SQL Server, please create a full backup. If you use MySQL, run mysqldump, with all the default settings, to export a full copy of your database (e.g. mysqldump -u username -p *db_name*).
Second, we need to know which FogBugz On Demand account URL you would like us to import the data into, e.g. mycompany.fogbugz.com. If you don’t have an account yet, sign up here. Keep in mind that the import process will replace any existing data in this account.
Third, email us at firstname.lastname@example.org with a request to import the database and we’ll provide you an FTP location to upload the database.
We’ll import the database for you and contact you when it’s done.
It’s that simple!