Using FogBugz On Demand? We've recently rolled out a new sidebar as part of taking FogBugz forward. Please see this article for details on what's new, what's changed, and where you can find all your favorite things.

If you have to change the password for the Windows account used by FogBugz (by default, FogBugz Setup creates a user account named FogBugz), there are three additional places where you will need to update the password: in IIS, in the Application Pool, and in the FogBugz Maintenance service.

1.  In IIS:

  • Right click on the FogBugz virtual directory and choose “Properties”.
  • Switch to the Directory Security tab.
  • Click the “Edit…” button in the top right (and then click Edit again in certain OS’s).  This will show you the Windows user account that FogBugz uses for anonymous access within IIS (by default it’s named FogBugz).
  • Change the password here to your new password, then click “OK” all the way out of the properties popup dialogue.

2.  In IIS:

  • Navigate to the Application Pools and find any application pools that FogBugz uses.
  • Right click and choose properties
  • Switch to the “Identity” tab
  • Change the password here to your new password, then click “OK” all the way out of the properties popup dialogue.

3. In the Services control panel:

  • Right click on the “FogBugz Maintenance Service” in FogBugz For Your Server or the “FogBugz Heartbeat Pinger” service in FogBugz On Site and choose “Properties”.
  • Switch to the “Log On” tab, set the new password here as well, and click Apply (not OK).
  • Switch back to the “General” tab and click Start, then OK.