Administrators can configure users by going to gear icon   -> Users (or Admin -> Users using For Your Server). They can move a user between these four types, configure their settings and set their project, wiki and discussion group permissions (through the use of Groups).

Looking for Kiln users? Check the article here.

There are five kinds of user account in FogBugz.

Types of Users

Normal

A normal FogBugz user. Normal users have access to cases, wikis, discussion groups, and reports as determined by permissions.

Administrator

There must be at least one Administrator user on a FogBugz account at any given time. Any user can be promoted by one of the existing Administrators to become an Administrators themselves, and an Administrator can demote any other Administrator to one of the other types of user accounts (but they cannot demote themselves).

An administrator has permission to do anything in FogBugz:

  • Access the Admin menu and Admin Dashboard
  • Configure and add users, and change their passwords
  • Set up projects, areas, shared filters and snippets, and groups
  • Create new planners and milestones
  • Configure all FogBugz site settings and site working schedule
  • Customize each project’s workflow
  • Add, remove and configure FogBugz plugins (Applies to FogBugz For Your Server only)
  • Install new licenses (Applies to FogBugz For Your Server only)

In addition to these site-wide administrators, FogBugz also lets you designate any user as an administrator over a project. See Permissions.

Note: For FogBugz For Your Server, there is one built-in Administrator account which is free. For example, if you purchase licenses for 10 users, you can actually have 11 accounts.

Virtual

A virtual user can’t log on and doesn’t use up a license, but it is a free user. Its purpose is to allow assigning of cases to a group of people instead of an individual. For example, you could create an “Up For Grabs” virtual user that serves as a sort of work queue and owns a case until someone assigns it to themselves. Give it all of the email addresses (comma separated) of the users you want notified when a case is assigned to create a notification list.

We like Virtual Users for work queues so much, all FogBugz On Demand accounts created after 9/10/2015 come with an “Unassigned” Virtual User already configured! To enable email notifications from this user, give it the desired email address(es) and notification preferences.

Community

Community users:

  • Are free user accounts that allow you to partially (e.g. limited access) open up your FogBugz to the outside
  • Can log on to FogBugz and requires email verification
    • Once logged on, they:
      • can see a list of their cases including case number, case title, status, and date opened
      • can click into each case to see all of the email correspondence only (they cannot see internal edits)
      • can also see the ticket url and ticket ID
  • Can be individual or part a group to submit cases on a project-by-project basis. This is not very different from submitting cases via email.
  • Must be enabled or disabled (functionality)
  • Receive only an auto-reply email and explicit email replies from you and not any other notifications
  • Can download and install the screenshot tool to submit cases that include screenshots
  • See a list of all cases in specified projects if the Community Case List feature is enabled

When Community users are added to groups,  you can restrict the visibility of a wiki or a discussion group to a subset of users. Only wikis and discussion groups can be fully opened to community users through a community wiki.

When a community user logs on to FogBugz, and opens a case, then you will see the first event on the case saying “Case posted to website“.

See also:

Additionally, if you are not using FogBugz Ocelot then you can enable the Community Case List plugin, which will extend the access granted to a Community user and allow them to see a list and view all of the cases in a project which they have permissions on.

Anonymous

This user is free. If you’d like to open wikisdiscussion groups, or creation of cases up to the public at large, then you can choose to give access to anonymous users. For wikis and discussion groups, these users can read and/or edit depending on the permissions you have configured.

When an anonymous user opens a case, then you will see the first event on the case saying “Case posted to website“.

Managing Users

Creating a New User

On Demand

  1. Go to the gear icon , click Users
  2. At the Manage Users page, click the button Add New
    NOTE
    : If you’re looking to create a community user, click the link “Community Management Page” and then click Add New User.
    NOTE: If you are using FogBugz and/or Kiln On Demand and you do not see this menu, then please contact us about switching to the new pricing.
    add new on demand
  3. Enter the Name and Email Address of the user
  4. If you have Kiln enabled in addition to FogBugz, then within Active On, choose the products this user should have access to by checking the checkbox(es).
    add a new user both normal v2

    1. If you only have FogBugz, you will not see this option.
  5. From the Role drop-down, choose the type of user.
    add new on demand user type role
  6. Click button Add User
    1. FogBugz will send an email to the new user so they can set a password.
    2. If you would like to set your own password for the user account, then see Manually Changing or Resetting a User’s Password below.

For Your Server

  1. Click Admin on the top right, under Site, click Users
  2. Click the button or link Add New User
  3. Enter the properties (Name, Email, etc.) for the user
  4. In the section Type, choose the type of user.
  5. Choose to set the user’s password manually or automatically
    1. If automatically, then an email will be sent to the user with a link to let them choose their password when you click OK.
  6. Click button OK

Changing the Type of User

On Demand

  1. Go to your avatar on the top right, under Site Administration, click Users
  2. For the user in question in the users list, click the corresponding “Edit” link.
    NOTE: If you are using FogBugz and/or Kiln On Demand and you do not see this menu, then please contact us about switching to the new pricing.
  3. In the section Type, click the corresponding tab to choose the type of user
  4. Click the button OK to save your changes

For Your Server

  1. Click Admin on the top right, under Site, click Users
  2. Click the Edit button for the user in question
  3. Enter the properties (Name, Email, etc.) for the user
  4. In the section Type, choose the type of user.
  5. Click button OK

Granting, Revoking, and Managing Access to FogBugz

On Demand

  1. Go to your avatar on the top right, under Site Administration, click Users
  2. For the user in question in the users list:
    NOTE: If you are using FogBugz and/or Kiln On Demand and you do not see this menu, then please contact us about switching to the new pricing.

    1. Check the Kiln checkbox to allow access
    2. Uncheck the Kiln checkbox to disallow access

For Your Server

Unfortunately, this does not apply. We recommend using permissions to prevent access to FogBugz projects.

Manually Changing or Resetting a User’s Password

On Demand

  1. Go to your avatar on the top right, under Site Administration, click Users
  2. For the user in question in the users list, click the corresponding “Edit” link.
    NOTE: If you are using FogBugz and/or Kiln On Demand and you do not see this menu, then please contact us about switching to the new pricing.
  3. In the section Password, check the checkbox “Check to set the password now
  4. Enter the new password twice
  5. Click the button OK to save your changes

For Your Server

  1. Click Admin on the top right, under Site, click Users
  2. Click the Edit button for the user in question
  3. Enter the properties (Name, Email, etc.) for the user
  4. In the section Password, check the checkbox “Check to set the password now
  5. Enter the new password twice
  6. Click the button OK to save your changes