To ensure the correct operation of Manuscript, upload file size for attachments is limited. The nature of this limit varies depending on your version of Manuscript and where it is hosted:

Manuscript On Demand
The upload file size limit for attachments is 50MB.

Manuscript On Site
The default limit for file attachment sizes is 50MB, and this can be increased with a database setting. Previous versions of On Site had a maximum limit of 10MB.


Note: It is possible to email attachments to cases that are larger than the attachment limit, but this approach is constrained by the email accounts and SMTP servers involved in transporting the email. File attachment sizes of 20MB – 25MB are common limits for attachments to emails; this value may be much higher depending on your email provider.

Need even higher limits? Contact us, and we’ll see what we can do to help!